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What to do when your child or teenager is Really Angry

It is sometimes as parents we forget how challenging growing. One of the greatest difficulties facing our children and adolescents is to get a grip on their emotions. When things are not going your way (as many adults) our children can be flooded negative emotions. One of things difficult to deal with the emotions of […]

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Tips to Win Back a client Angry – part II

The suggested do and not list: Example scenarios and make and not for each: client: the client is screaming, Possible meaning: the customer is satisfied with their products or services. Never say ‘It is not my fault,’ ‘ why is yelling at me?’«I can not help you if you are yelling at me!» «I can […]

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Angry one hundred reasons

All calendar wack, interruptions, pollution noise, chaotic head, convoluted heart, what is next – type – things go from bad to worse… As well as things test our patience sometimes – a hundred things and more and one after another as well as those that occur at the same time – sweetly things always tends […]

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